Refund Policy

Refund & Cancellation Policy

Effective Date: February 10, 2026 • Last Updated: September 29, 2026

Quick Summary

  • Cancel anytime: turn off auto-renewal and your access continues until the end of the period you paid for.
  • Within 24 hours of your first payment or a renewal: full refund, as long as you have used 5% or less of the plan and made no AI-powered requests. Otherwise the pro-rata refund below applies.
  • Days 2 to 14: a refund of the share you have not used.
  • After 14 days: no refund; your plan runs to the end of the period.
  • Unspent prepaid usage credit is refunded when you move to Hobby or delete your account, minus the card processing fee.
  • Refunds are processed automatically in the Developer Console. No support ticket is needed.

1. Cancellation Policy

This Refund & Cancellation Policy applies to all subscriptions to the Services provided by Foodashi ("Foodashi"). You may cancel your subscription at any time via the Developer Console. You have two options:

  • Turn off auto-renewal: Your subscription remains active until the end of the current billing period. You will not be charged again. You retain full access until the period ends, at which point your account is automatically downgraded to the free Hobby tier.
  • Cancel with refund (if eligible): Your subscription is terminated immediately, you receive a refund (full or pro-rata, depending on timing and use, see Section 2), and your account is downgraded to Hobby instantly. API keys are adjusted to Hobby-tier limits immediately upon cancellation.

You do not need to contact support to cancel. All cancellation actions are available as self-service within the Developer Console.

2. Refund Eligibility & Tiers

Two kinds of payment open a refund window: your first payment for a plan and each renewal. A plan change in the middle of a period (for example an upgrade) does not open a new window. Refunds are calculated on the actual amount charged on that invoice (after any discounts, coupons or promotions), not the listed plan price.

Your consumed share is the higher of two numbers: the share of the paid period that has passed, and the share of your plan's monthly requests you have used since that payment.

Tier 1: Full Refund Within 24 Hours

If you cancel within 24 hours of the payment, you receive a full refund, as long as your consumed share is 5% or less and no AI-powered request (for example meal plan generation or photo recognition) was made since the payment. If either limit is passed, the Tier 2 calculation applies instead.

Your subscription is terminated immediately and your account is downgraded to the free Hobby tier.

Tier 2: Pro-Rata Refund Days 2 to 14

If you cancel within 14 days of the payment, you receive a refund of the share you have not used:

Refund = Amount Charged × (1 − Consumed Share)

Example: you cancel a monthly plan 6 days after paying, having used 10% of its requests. 6 of 30 days is 20%, which is higher than 10%, so the consumed share is 20% and you receive 80% of the amount charged. Your subscription is terminated immediately and your account is downgraded to the free Hobby tier.

This follows the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013: you asked for the service to start straight away, so withdrawing within 14 days refunds the part of the service not yet provided.

Tier 3: No Refund After 14 Days

If more than 14 days have passed since the payment, no refund is available. You may still cancel your subscription, in which case your access continues until the end of the current billing period and is not renewed.

After 14 days, the digital service is considered substantially consumed and no refund obligation exists under applicable consumer protection law.

Prepaid Usage Credit Indie & Pro

Extra usage beyond your plan's monthly requests is paid from a prepaid balance that you top up in the Developer Console, by hand or with optional automatic top-ups. When you move to the free Hobby tier (including when a cancellation ends your plan) or delete your account, the unspent balance is refunded to the card that paid for it, minus the card processing fee our payment provider kept on that top-up.

Credit that Foodashi gave you free of charge is not paid out.

3. Non-Refundable Items

The following are not eligible for self-service refunds:

  • Enterprise plans: Enterprise customers must contact their account manager or [email protected] for cancellation and refund requests. Enterprise agreements may have separate refund terms.
  • Free credit: usage credit Foodashi granted at no charge (for example a goodwill credit) is not refunded as cash.
  • Setup fees or one-time charges: Any non-recurring fees are non-refundable once the associated service has been delivered.
  • Accounts in violation: If your account has been suspended or terminated for breach of our Terms of Service or Acceptable Use Policy, no refund is available.

4. How Refunds Are Processed

  • Refunds are processed automatically when you use the cancel-with-refund option in the Developer Console.
  • Refunds are issued to the original payment method (the card on file via Stripe).
  • Refunds typically appear on your statement within 5 to 10 business days, depending on your bank or card issuer.
  • Upon refund, your subscription is cancelled immediately. You are downgraded to the free Hobby tier, your API keys are adjusted to Hobby-tier rate limits, and you receive an email confirming the refund.
  • If our payment provider cannot complete a refund right away, your account shows a "Refund Pending" status, your subscription will not renew, and the refund is retried automatically.
  • After a self-service refund, another self-service refund is not available for 90 days for the same account, card or billing profile. Deleting the account does not reset this period.

5. Automatic Renewals

All paid subscriptions renew automatically at the end of each billing period (monthly or yearly) unless cancelled before the renewal date. You will receive an email reminder at least 7 days before annual subscription renewals and at least 3 days before monthly subscription renewals. You can also check your renewal date at any time in the Developer Console.

If your subscription renews and you did not intend to continue, the renewal opens a new refund window: a full refund within 24 hours of the renewal charge (if you have used 5% or less and made no AI-powered requests since it), otherwise a refund of the share you have not used, up to 14 days after the renewal. After 14 days, the charge is non-refundable.

You may turn off auto-renewal at any time. This does not trigger a refund; it simply prevents future charges. Your access continues until the end of the current billing period.

6. Failed Payments & Grace Period

If a renewal payment fails, you enter a 7-day grace period during which Stripe may retry the charge. If payment succeeds during the grace period, your subscription continues without interruption. If payment is not resolved within 7 days, your account is automatically downgraded to the free Hobby tier.

Failed renewal charges that are never successfully collected are not eligible for refund, as no payment was made.

7. Abuse Prevention

The refund system is designed for legitimate use. Foodashi reserves the right to investigate and deny refund requests that exhibit patterns of abuse, including but not limited to:

  • Subscribing, consuming a significant volume of API data, and then requesting a refund repeatedly.
  • Using the refund mechanism to circumvent subscription fees while retaining API-generated data.
  • Creating multiple accounts to exploit refund eligibility windows.

The 90-day waiting period between self-service refunds (Section 4) applies automatically. Foodashi may, at its sole discretion, suspend refund eligibility, terminate accounts, or take other appropriate action in cases of suspected abuse. This does not affect your statutory consumer rights under applicable law.

8. EU & UK Consumer Rights

If you are a consumer located in the European Union or United Kingdom, you have a statutory right of withdrawal under the Consumer Rights Directive (2011/83/EU), the UK Consumer Contracts Regulations 2013, and Hungarian Government Decree 45/2014 (II. 26.) Korm. rendelet.

This right allows you to withdraw from a digital service contract within 14 days of purchase without giving any reason. Our refund tiers (Section 2) are designed to meet these statutory requirements.

By subscribing, you request and consent to immediate performance of the digital service, and acknowledge that your right of withdrawal is reduced proportionally to the service already consumed, as permitted by Article 14(3) of Directive 2011/83/EU. You confirm this request at checkout, and we keep a record of that confirmation.

Nothing in this Refund Policy limits or excludes any statutory consumer rights that cannot be waived or restricted by contract under applicable law. If you believe your statutory rights have not been respected, you may contact [email protected] or the consumer protection authority in your jurisdiction.

If we cannot resolve your complaint, you may refer it free of charge to a conciliation board (békéltető testület). The details of the Budapest Conciliation Board, and your right to use the board competent for your own place of residence, are set out in Section 15 of our Terms of Service. Consumers resident elsewhere in the EU may also contact their national European Consumer Centre. The EU Online Dispute Resolution platform closed on 20 July 2025 and is no longer available.

9. Contact

For questions about this policy, assistance with cancellation, or refund-related enquiries:

Please include your account email address and API Key ID (if applicable) in all correspondence.